This week's industry highlights look at the increasing dominance of both OTA's and Airbnb in the hotel landscape- as well as the spotlight on the role of pricing in revenue management.
Revenue management is more than just pricing
It is apparent there is still significant confusion in the hospitality industry when it comes to the role of pricing in revenue management. But as this article suggests, pricing needs to go hand in hand with availability management if hotels are to optimise their revenues.
How Chatbots look to impact the hotel experience
In two years time the average person will have more conversations with bots than with their spouse – according to Gartner. How is this going to impact the hotel experience ?
As third party commissions continue to rise, what next ?
With a 7% increase in commissions paid to intermediaries over the last year, it would appear that the 'Book Direct' initiatives and focus on loyalty programs are failing to reverse the trend. So faced with this, what should hotels be doing now ?
Friend or foe -what do leading hotel chains really think of Airbnb?
Skift recently interviewing leading CEO's in the world of hospitality to find out what they really thought of Airbnb and how it's meteoric rise is impacting the industry.
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